Användarvillkor

Terms and Conditions

1. Business Information

Business name: Serenity Sakinah
Email: serenitysakinahbusiness@gmail.com

2. Prices and Payment

All prices are displayed in the online store. Prices include applicable VAT. Any additional costs, including shipping, will be shown before the customer completes the purchase.

3. Delivery

Shipping costs are calculated at checkout based on the total weight of the order and the selected shipping method. The final shipping cost will be displayed before the order is completed. Orders will be delivered without unnecessary delay. If no other delivery time has been agreed, delivery must take place within 30 days of the order being placed.

4. Right of Withdrawal

Consumers generally have the right to withdraw from an online purchase within 14 days from the day after receiving the goods, subject to statutory exceptions.

To exercise this right, contact us at serenitysakinah@gmail.com or use the withdrawal function available on our website.

Customers must inform us of their decision to withdraw within the withdrawal period and return the goods within 14 days of notifying us.

The customer is responsible for return shipping costs. These costs depend on the parcel's weight and the selected shipping method.

Customers are expected to return items in their original condition, without unnecessary use or damage. If an item has lost value due to handling beyond what is necessary, a deduction may be made from the refund in accordance with applicable law.

Refunds will be made in accordance with applicable consumer law.