Refund policy

Returns and cancellations

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

You may request a return within 14 days after receiving your order.

The customer is responsible for the return shipping costs.

How to start a return or cancellation

To register a return you can use the return portal on our website or contact us at serenitysakinah@gmail.com.

To request a cancellation, please contact us at the same email address.

Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

Refunds

We will notify you after we receive and inspect your return. If the item has lost value due to handling beyond what is necessary to determine its nature, characteristics and function, a deduction may be made from your refund in accordance with applicable consumer protection laws. Any refund will be issued to your original payment method, unless otherwise agreed.

Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.